FAQ

Q: DO I NEED TO REGISTER AND SET UP AN ACCOUNT TO SHOP?

A: It is not mandatory to register and set up an account. However, if you choose to, we will retain your contact details, which will be retrieved when you login on your next visit. 

Q: HOW CAN I TRACK MY ORDERS? 

A: After logging in to your account, the status of your checkout history can be found under ORDER HISTORY. For orders registered via postage, you will receive an email with the tracking number and website link how to track your order. 

Q: HOW DO I CHANGE/CANCEL AN ORDER?

A: Unfortunately, once an order is placed we can not cancel or make changes to it.

Q: HOW DO YOU SHIP MY ORDERS? 

A: All orders are shipped via USPS. See our Shipping Policy for more details 

Q: HOW TO EXCHANGE OR RETURN AN ORDER?

A: Please read our Return Policy 

Q: HOW DO I USE A PROMOTION/COUPON CODE? 

A: You may enter the coupon code in the discount code section during checkout.

Q: HOW DO I KNOW IF AN ITEM IS IN STOCK? 

A: All items are in stock unless you see “SOLD OUT” indicated. 

Q: I WANT TO PURCHASE AN OUT OF STOCK ITEM. WHAT SHOULD I DO? 

A: Once an item is SOLD OUT we cannot guarantee the item will be restocked. However, you can click on the item you would like to purchase, select your desired size/color, select NOTIFY ME WHEN AVAILABLE and enter your email address. Once the item is restocked, you will be notified by email. 

Q: DO YOU SHIP INTERNATIONALLY? 

A: Yes, please see our shipping policy for more details

Q: HOW DO I CHANGE MY NEWSLETTER SUBSCRIPTION?

A: Click on UNSUBSCRIBE at the bottom of any newsletter. Or Log in – go to My Account – My Subscriptions then make changes from there.

Q: WHY ISN'T THE FREE SHIPPING APPLYING TO MY ORDER

 

A: If Free Shipping is offered, it only applies to orders over $20. If your order is €19.99 Free Shipping will not apply. If you received a Free Shipping code the same rule applies and you may only use the code once.

If you have more questions, please email us at contact@k-dk.com